Terms & Conditions
The following terms and conditions apply to the use of this website and by accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.
Description of Products
We will take all reasonable care to ensure that all details, descriptions, images and prices of Products appearing on the Website are correct at the time when the relevant information was entered into the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order.
Prices and discounts
All prices in this website include UK VAT at 20%.
If you have further queries about the prices listed on Dreyfuss & Co please contact us and we will be happy to assist.
We intend all prices shown in this website to be the Recommended Retail Price (RRP) for the products.
Warranties and refunds
If your Dreyfuss & Co watch fails to operate to its specification during the warranty period, we, Dreyfuss Group, as the original supplier of your product, or an authorised Dreyfuss & Co stockist, depending on your location, will repair or replace it. The warranty period is 24 months for all Dreyfuss & Co timepieces.
Dreyfuss & Co International Guarantee: If during a period of 24 months from the date of purchase your watch becomes defective due to faulty materials or workmanship we guarantee to replace free of charge the defective part providing:
- The watch has not been damaged due to accident, misuse, wear and tear, neglect or damage caused during transmit to and from the purchaser.
- Repairs are only carried out by accredited Dreyfuss & Co agents using correct spare parts.
- That a correctly completed guarantee or proof of purchase is provided. Failure to enclose the proof of purchase or a date stamped guarantee could result in a charge being made.
- The guarantee does not apply to leather straps or glasses.
- Guarantees which have been altered, falsified or tampered with will not be honoured.
If the problem is not covered by the warranty or if you warranty has expired, charges apply.
Free estimates will be given on chargeable repairs.
When returning your watch for service please pack it in a sturdy box (not the original presentation case) to ensure maximum protection.
Send it by registered mail with your guarantee or proof or purchase and reason for its return.
Include your name, return Address and daytime telephone number.
Servicing includes a 24 hour period of bench testing.
Dealing with complaints
We endeavour to respond to complaints within five working days, although in the majority of cases we deal with complaints as soon as we receive them.
All trademarks, design and pictures on this website are the intellectual property of Dreyfuss & Co Ltd. Copyright Dreyfuss Group Holdings. All Dreyfuss & Co Ltd products are exclusively sold & serviced by appointed Dreyfuss & Co Ltd retailers within the United Kingdom. Purchases from any unauthorised retailers is done at your own risk and our guarantee may not apply.